How to Identify and Report Suspicious Calls

In our continuous effort to maintain a secure and safe working environment, it's crucial for all staff to be vigilant about suspicious calls. These calls may pose risks, including phishing attempts, social engineering tactics, or attempts to access sensitive information illegally. Here's how you can identify such calls and what steps to take to report them.

Identifying Suspicious Calls

Suspicious calls often have common characteristics that can serve as red flags. Be cautious if a caller:

Asks for Sensitive Information: Requests personal or organizational sensitive information such as passwords, employee IDs, or patient data.
Exerts Pressure: Attempts to rush or pressure you into making quick decisions or actions.
Claims of Urgency: Insists on immediate action or creates a sense of urgency regarding a supposed issue with your account or work.
Unfamiliar Caller ID: Comes from an unrecognized or blocked number, especially if they claim to be from a known organization without proper verification.
Offers Too-Good-To-Be-True Promises: Presents offers that seem overly beneficial without any clear reason or basis.
Threatens Consequences: Uses threats or intimidation to provoke a response or action from you.
Requests Remote Access: Asks to guide you in installing software or gaining remote access to your computer or systems.

How to Handle Suspicious Calls

If you receive a call that you suspect to be fraudulent or malicious:

Do Not Provide Information: Never share personal or organizational information. Legitimate entities will have secure processes for handling sensitive data.
End the Call: Politely but firmly end the conversation if it seems suspicious.
Note Details: If safe to do so, take notes on the caller's request, the number they called from, and any other pertinent details.
Verify Caller's Identity: If they claim to be from a legitimate organization, verify their identity by calling the organization directly through an official number.
Report the Incident: Follow our organization's protocol for reporting suspicious calls. Include all details you've noted to help in investigating and responding to the threat.

Reporting Suspicious Calls

To report a suspicious call, please use the following channels:

Internal Reporting Tool: Access our IT e-Ticket platform and submit a ticket as a "Report Suspicious Calls" subject.
Email: Send an email to our IT Department at [helpdesk@gjpmc.freshservice.com] with the details of the call.
Direct Contact: If urgent, contact our IT Department or your supervisor directly to report the incident.

Conclusion

By staying vigilant and knowing how to identify and report suspicious calls, we can collectively ensure the security and privacy of our work environment and protect sensitive information. Remember, your proactive actions are vital in maintaining our organization's integrity and safety.

For any questions or further information, please contact the IT department.