Basic Troubleshooting Steps Before Logging an IT Ticket

Introduction:

Welcome to our self-help guide! Before logging a ticket with IT support, we encourage you to try these simple troubleshooting steps. They are easy to follow and often solve common issues without needing any IT intervention. Remember, if you're unsure, please contact our IT support team at <helpdesk@gjpmc.freshservice.com>.

1. Restart Your Workstation

Why It Helps: Restarting can resolve issues caused by software glitches or system resource constraints.
How to Do It: On Windows: Click on the Start menu > Power button > Restart.

2. Check Network Connections

Why It Helps: Ensures you are connected to the network and can access internet and intranet resources.
Steps to Follow:
- Check the physical Ethernet cable connection or Wi-Fi signal strength.
- Try disconnecting and reconnecting to your network

3. Check Peripheral Connections

Why It Helps: Loose or faulty connections with peripherals (like printers, scanners, or external drives) can cause issues.
Steps to Follow:
- Ensure all cables are securely connected.
- Disconnect and reconnect USB peripherals to reset their connection.

4. Close Unresponsive Programs

Why It Helps: Closing programs that are not responding can free up system resources.
How to Do It: Press Ctrl + Shift + Esc to open the Task Manager and end unresponsive tasks.

5. Check Audio and Video Settings

Why It Helps: Ensures that your audio and video settings are correctly configured for meetings and presentations.
Steps to Follow:
- Verify that the volume is not muted and is set at an appropriate level.
- Check that your camera and microphone are selected and enabled in the system or application settings.

Disclaimer:

This guide is designed for general troubleshooting. If you are unsure about any steps or if the issue persists, please log a ticket with our IT support team for further assistance.

Need More Help?

Don't hesitate to contact us if your issue isn't resolved. You can log a ticket through this platform or email to our IT support team at <helpdesk@gjpmc.freshservice.com>.