Welcome to GJPMC's New IT Ticketing System!
Hello GJ Users,
We're excited to introduce our new IT Ticketing System powered by Freshservice. This platform is designed to make it easier for you to report and track IT issues and requests.
Key Features:
- Self-Service Portal: Search for quick solutions in our Knowledge Base.
- Ticket Tracking: Get real-time updates on your support tickets.
- Service Catalog: Request services like software installations, hardware upgrades, and more.
How to Use:
- Log In: Use your organization credentials to log in.
- Create a Ticket: Click on the "New Support Ticket" button to report an issue or make a request.
- Track Progress: You can track the status of your ticket under "My Tickets".
Support:
- For any technical difficulties, please refer to the Knowledge Base.
- If you can't find what you're looking for, reach out to Juan or Siong.
We're here to support you every step of the way.
Best regards,
IT Department